FAQs

How does the ordering process work?

When you place an order on our website, we forward your order details to our supplier. The supplier then processes the order and ships the product directly to your address. You will receive a confirmation email with tracking information once your order has been dispatched.

What are the shipping options available?

Shipping options may vary based on the supplier and your location. Typically, we offer standard and expedited shipping methods. Delivery times can range from a few days to several weeks, depending on the shipping method selected and the destination.

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.

What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. The item must be in its original condition and packaging. Please contact our customer service for further instructions on how to initiate a return.

Are there any additional fees I should be aware of?

While we strive to provide transparent pricing, additional fees such as customs duties or taxes may apply depending on your location and local regulations. It is advisable to check with your local customs office for more information.

How can I contact customer support?

You can reach our customer support team via email at customer.peakflow@hotmail.com. We aim to respond to all inquiries within 24-48 hours.

Do you offer international shipping?

Yes, we offer international shipping to various countries. However, shipping times and costs may vary based on the destination. Please check our shipping policy for more details on international orders.

What payment methods do you accept?

We accept various payment methods, including major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.